Device Interoperability Testing

CounterPath is dedicated to promoting interoperability among devices. We welcome the opportunity to test any product that adds value to our softphone offerings.

Prerequisites

Before your product is submitted for testing, we will assess its ability to interoperate with our softphone. This way we can immediately provide feedback if we determine that the product will not interoperate and avoid any unnecessary costs.

When you send us your request please provide the following information. This information will be the basis for our assessment so please provide as much detail as possible:

1. Company Name and Technical Contact. Website links would be useful.
2. Product Name, Type and version numbers. For example, the type of product might be a headset or webcam.
3. Product documentation, whitepapers, standards and protocols. For example, user guides, configuration manuals, standards like UPDI or Bluetooth.

We will contact you once we have finished the assessment and arrange to have your products shipped to our testing facility.

Testing Event

Once we have received your product, we will run through a number of technical tests which will test the normal operation of the product and its ability to interoperate with our softphone. This testing will include analysis of any standards supported by the product such as UPDI or Bluetooth.

Objective and subjective testing will be performed to analyze the quality of the media such as audio and video if these apply. Any features that the product supports such as volume buttons, dialing and hangup, video adjustment and any others will be tested.

There may be some cases where we require consultation support to educate us about your product and to eventually achieve interoperability. When testing standards such as UPDI and Bluetooth, we will take an iterative approach to testing the product which will also require consultation with your technical contact.

The testing will normally take place over a 2 week period unless product support is required in which case the test period may be extended to 4 weeks.

A full testplan will be developed for each individual product and the test results from each test session will be made available to you.

Certification and Co-Marketing

Once your product has been fully tested and has proven to be interoperable with our softphone, we will provide a formal co-marketing agreement which enables you to display our "CounterPath Certified" logo. This agreement will be sent to you together with the test results.

For more information about this program, contact us at bizdev@counterpath.com