CounterPath Corporation (NASDAQ: CPAH) (TSX: CCV), a developer of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and operators, today announced that eircom, the largest integrated telecommunications operator in Ireland, has selected CounterPath´s Bria desktop softphone for deployment in its Customer Service call center.
eircom will be replacing conventional IP Handsets with CounterPath’s Bria softphone within its Customer Care call centers and will initially deploy close to 2,000 branded desktop softphone clients in order to provide a more tightly integrated and enhanced user experience for eircom’s Customer Care staff. eircom will also be deploying CounterPath’s Stretto PlatformTM solution to encompass client provisioning and user management.
“Bringing unified communications into the eircom Customer Care call center will ultimately provide a better experience for both our employees and customers,” said Declan O’Kane, Director of IT in eircom Consumer Markets. “We chose CounterPath technology not only for its unmatched UC experience but because Bria softphones and Stretto server solutions are interoperable with the world’s largest platforms and network systems including the Genesys platform on which our eircom call centers are based, making this call center upgrade both time and cost efficient. We look forward to working together and expanding our relationship.”
“Many businesses are identifying their call centers as places where they can increase productivity and reduce costs with a simple technology upgrade,” said Todd Carothers, EVP of Marketing and Products at CounterPath. “Among them, operators are increasingly at the forefront because the productivity benefits of a unified communications solution translate into not only a better bottom line but increased customer satisfaction. In using Bria softphones to communicate with customers, call center agents have messaging services at their fingertips, and their managers have access to in-depth reporting data to monitor the call utilities, frequencies and network to create an optimal work flow. We are pleased to work with eircom to equip their call centers with the latest in UC advancements.”
Built on open standards and designed with the goal of creating an exceptional user experience, CounterPath’s Bria softphone and accompanying Stretto PlatformTM server solutions serve today’s burgeoning markets for Enterprise OTT communications by offering a solution which is easy to integrate into existing systems and enhances workplace productivity while reducing operating costs.
CounterPath technology powers the call centers of several operators and enterprises around the world including inContact, Telmex, Telefónica and Vivo.
To enquire about Bria softphone clients and Stretto messaging and presence solutions, contact firstname.lastname@example.org
CounterPath’s Unified Communications solutions are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop, tablet and mobile devices, together with Stretto PlatformTM server solutions, enable operators, OEMs and enterprises large and small around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks. The Bria and Stretto combination enable an improved user experience as an overlay to the most popular UC and IMS telephony and applications servers on the market today. Standards-based, cost-effective and reliable, CounterPath’s award-winning solutions power the voice and video calling, messaging, and presence offerings of customers such as Alcatel-Lucent, AT&T, Avaya, BroadSoft, BT, Cisco Systems, GENBAND, Metaswitch Networks, Mitel, NEC, Network Norway, Rogers and Verizon.
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